You have the option to pay for your order using Credit Card, Credit Limit, or PayPal. 

Usually, it takes around 1-2 days for payment to be processed. We only dispatch items once full payment is received.

Yep, all product costs are GST inclusive.

No, we can’t dispatch an order until full payment is received.

Discounts might apply if you purchase in bulk. In this case, you’ll need to hold the stock yourself. To place a bulk order, you’ll need to meet certain requirements: 

-Order of one SKU with 10 units or above to one location, or
-Total order over $3,000 (GST inclusive) with each SKU less than 10 units to one location

You can submit your bulk order request here. For more information, you can also contact your Dropshipzone account manager. In your email, please add the following information:

-SKU and the SKU quantity
-Delivery address or suburb and postcode

Without your delivery address, we can still provide a quote but it won’t include postage charges. In this case, please be aware that additional postage costs will apply.

Currently, we only ship to Australia. However, you may be able to arrange a container order to be shipped elsewhere overseas. You can contact our team for more information if you’d like to make a bulk purchase delivering to overseas.

The items will be dropshipped by our Suppliers through their chosen couriers. 

No, we only use couriers nominated by our Suppliers.

If you would like to cancel an order, please select the order in the 'Orders' page. You will see a 'Request Support' button in the order. Click on this button then select 'Cancel order' from the dropdown. 

Delivery time frames vary depending on the individual Supplier and their nominated courier. More information about shipping is available here.

Depending on the Supplier, most items will be dispatched within 1-2 business days after receiving full payment.

At this stage we don’t have a pick up option.

Tracking details will be emailed to you. Alternatively, you can view that information by going to ‘Orders' and then clicking ‘Dispatched’ in your account.

Yes, sender information is on the shipping label including company name and address.

Once you’ve placed an order through Dropshipzone, order details can’t be changed. However, you can cancel the order and place the order with a different address.

At a minimum, most of our Suppliers offer a 12-month warranty on products, unless stated otherwise. Some products will be provided with an extended warranty. 

Warranty covers products that are found to be faulty or damaged, except if stated otherwise on the product listing or sold as an accessory or bonus gift. This is noted on individual product listings.

Please refer to the individual product listing for the warranty period. More information is available here.

Warranty applies to items that are damaged on arrival or appear not to be functioning on initial usage. If this is the case, please ask your customer for images or videos of any damages or faults upon arrival, then promptly open a case via My Account - Orders - then clicking 'Request Support' in the individual order.

If there appears to be a part missing, make sure your customer has checked the packaging thoroughly as small components may become loose during shipping. After a thorough check, if they fail to find the missing part, kindly contact us immediately so that we can offer our assistance.

Damages that occur as a result of misuse of the product by the customer or during delivery will not be covered by warranty. In addition, warranty does not cover normal wear and tear or damage to external product packaging only.

We reserve the right to refuse any claims made after our warranty timeframe and additional charges (postage and handling fee) may apply. Please do not return any faulty item to us without our approval.

As always, please refer to the individual product listing for the warranty period. More information is available here.

Once a refund or replacement has been approved, it generally takes up to 2 business days to process. We’ll notify you as soon as the refund or replacement has been processed. 

Note: A refund or replacement will not be provided if products are being misused, mishandled, or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

To get started, you’ll need an active ABN or ACN. Your company must be registered for GST. You’ll also need to share basic information including your name, website and warehouse address. You’ll need to hold physical inventory in Australia with blind dropshipping capability, plus provide a minimum 12-month warranty across your products sold on Dropshipzone.

Dropshipzone is free to join. We don’t charge any upfront costs, subscription fees or membership fees. We only charge you a commission fee for each successfully fulfilled order.

Creating an account on Dropshipzone is easy! With just a few clicks, you can get started and have instant access to hundreds of Suppliers all around Australia. Here’s how to become a Supplier. 

1. From the Dropshipzone homepage, go to the top navigation bar and click ‘Supply’.

2. Select Become a Supplier.

3. Fill out the Supplier Registration form.

After completing the Supplier Registration form, you’ll typically hear back from us within 1-2 business days. Once approved, you’ll receive our Terms and Conditions, and your commission rate. Confirm and send back the Terms and Conditions. Once these are received by Dropshipzone, we will create and activate your account.

Once your account has been activated, you can log in and start adding your products. Follow the steps below to log in to the Supplier Portal. 

1. From the Dropshipzone homepage, go to the ‘Supply’ tab.

2. Click the ‘Log In’ and select ‘Supplier Portal’ from the drop-down menu.

3. Enter the email and password you used at sign-up to access the Supplier Portal.

If you can’t log into your account, check that you have received an activation email from your Account Manager. If your account is active, check that your login details are correct. You may also experience temporary lockouts due to multiple unsuccessful login attempts, network connectivity issues or server maintenance. If the issue persists, please contact supply@dropshipzone.com.au.

We encourage Suppliers to provide a 12-month warranty on all products sold through Dropshipzone. If you’re providing an express or extended warranty period, you must include the warranty period in the product listing. Suppliers must comply with any warranties they have provided.

All products offered on Dropshipzone fall under the Australian Consumer Law, which automatically grants certain customer guarantees. These can last beyond a business’ stated warranty period and cannot be waived. Please refer to our Supplier Service Level Agreement for more information.

No. Providing an RRP is optional. It is a useful addition to provide a benchmark for Retailers, who can then price your products accordingly.

Dropshipzone welcomes products across a wide range of categories. Our top product categories include furniture, appliances, pet supplies, sports and outdoors, and health and beauty. If you’re unsure about a certain product, please refer to our Banned Products Policy. 

While the sale of alcohol is not prohibited on Dropshipzone, there are certain rules and regulations Suppliers need to follow. They can be viewed in our Sale of Alcohol Policy here. Some products cannot be sold on Dropshipzone according to Australian product safety laws. It is the responsibility of Dropshipzone Suppliers to keep abreast of product safety obligations according to the law. You can find an updated list of banned products in the Australian market at Product Safety Australia.

Currently, Dropshipzone is focused on supporting Australia. While some Suppliers will ship to New Zealand, it isn’t essential.

As a Dropshipzone Supplier, we require you to provide us with shipping and tracking information within 2 business days of receiving the order. Please refer to our Supplier Service Level Agreement for more information.

When you join Dropshipzone, you will be sent our Terms and Conditions alongside your negotiated commission rate. This is a calculated percentage of each sale you make on our platform.

You will receive your payment within 7 calendar days after the RCTI generation. Once your payment is processed, you will also receive a remittance email from Dropshipzone.